Shipping Policy

Where do you ship?

We currently ship to United States. We are working to expand our shipping destinations, so stay tuned for updates!

How long does shipping take?

Shipping times vary based on your location:

• Domestic Orders:
• International Orders:

Once your order is shipped, you will receive a tracking number via email to monitor its progress.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. We may also offer free shipping on orders over a certain amount—please check our promotions for details.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your package.

Can I change or cancel my order after placing it?

If your order has not yet been processed, you may contact us within 24 hours of placing your order to request changes or cancellations. After that, we cannot guarantee modifications, as the order may already be in transit.

What if my package is lost or delayed?

If your package is significantly delayed or lost in transit, please contact us with your order details, and we will assist you in resolving the issue. Please note that shipping carriers may experience delays due to unforeseen circumstances beyond our control.

Refund & Return Policy

What is your return policy?

We want you to love your Voshbon products! If you are not satisfied, we accept returns and exchanges within [X] days of purchase under the following conditions:

• The product must be unused and in its original packaging.
• The return request must be made within [X] days of receiving the product.

How do I initiate a return or exchange?

1. Email us at info@voshbon.com with your order number and reason for return.
2. We will provide you with a return authorization and shipping instructions.
3. Once we receive and inspect the returned item, we will process your refund or exchange.

Are returns free?

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method to ensure safe delivery.

What if I receive a damaged or incorrect item?

If you receive a defective, damaged, or incorrect item, please contact us within [X] days of receiving your order with photos of the issue. We will gladly offer a replacement or full refund at no additional cost.

When will I receive my refund?

Once we receive your return, we will process your refund within [X] business days. The amount will be credited back to your original payment method, but please note that bank processing times may vary.

Are all items eligible for return?

For hygiene reasons, certain items such as opened products may not be eligible for return unless they arrive damaged or defective. Please check the specific product details for more information.

Need Help?

For any questions regarding shipping, returns, or refunds, feel free to reach out to us at:
📩 Email: info@voshbon.com